Corrections

At roomandrate, we correct factual errors rather than deleting content. When a substantive correction is made to an article, a note will be added at the foot of the page stating what was amended and the date of the change. This ensures the record of the update is clear to all readers. A substantive correction is one that alters a verifiable fact central to the topic, such as a hotel’s transfer cost, a loyalty programme’s elite tier requirements, or a booking platform’s policy. Minor typographical errors or rephrasing for clarity that do not change the factual meaning are updated without a formal correction note.

Readers can report a suspected error by contacting us. To investigate efficiently, please provide the full web address of the article and quote the exact claim you believe is incorrect. We will verify the report against our source materials and the current terms from the relevant provider. We aim to complete this verification and implement any necessary correction within five working days of receiving a clearly reported issue.

For the reference pages on roomandrate, facts are also corrected when the external world changes, not only when an initial error is found. This includes updates to loyalty programme structures, alterations to a hotel’s physical amenities, or new regulations affecting payment protection. Such amendments, driven by new public information from official sources, are treated as substantive corrections and are marked with a dated note at the article’s foot to maintain transparency over the page’s currency.

Our focus is on the property and the rate, including what you pay and how loyalty programmes change. This policy applies across all sections, from Hotels and Loyalty & status to Booking platforms and City guides. The goal is to provide a reliable, amended record that readers can trust.